dref_by_d is known for quality and fit and we hope you are satisfied with your purchase. In the instance that you may need to return an item please see our return policies and processes outlined below.
dref_by_d will accept a return of any full priced item subject to the following conditions:
– the item must be returned within 14 days of delivery, we suggest all items are tried on as soon as they are received to ensure you are able to return items within this timeframe
– items must be returned in original condition, unworn, unaltered, unwashed and with original tags attached
– if you have received a gift with purchase during a promotion, the gift must also be returned otherwise the value of the gift will be deducted from your refund
Shipping costs are non-refundable and the return shipping costs are the responsibility of the customer. We suggest you use a trackable method of shipping when returning your items to dref_by_d headquarters. dref_by_d is not responsible for any returned goods lost or damaged in transit.
All refunds are processed in the original currency of the order via the original method of payment, excluding any shipping costs or additional charges, including customs, duties or sales taxes. Any conversion loss will not be covered within the refund process.
Credit notes are available if you would prefer and are valid for 3 months from the date of issue. A credit code will be sent to you via e-mail that can be redeemed at checkout during your next purchase. Please advise our customer care team if you would prefer a credit note at the time of contact.
Returns that do not meet the criteria of our policy will be sent back to you.
PLEASE ALLOW UP TO 5 WORKING DAYS FOR REFUNDS & STORE CREDITS TO BE ISSUED ONCE WE RECEIVE YOUR ITEM BACK.
Exchanges are available for alternative sizes only and are subject to availability once your return is received by the dref_by_d team.
If you would like to exchange one item for another style you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our returns policy. You can also choose to receive your refund as a credit note, which will enable you to purchase a replacement item at your own convenience.
Sale items are not eligible for return. We do not offer refunds, credit notes or exchanges on any sale items purchased online. If returned despite this policy, items will be sent back to you at an additional charge.
Contact email@example.com to begin your return, credit or exchange process.