dref_by_d

Shipping

GENERAL

We deliver Australia-wide and internationally.

All orders placed before 2pm AEST on a business day will be dispatched the next business day. If an order is placed after 2pm AEST, on a weekend or on a public holiday, the order will be dispatched the following business day. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details. Please note: we dispatch daily, Monday–Friday excluding all national and Victorian public holidays.

SHIPPING COSTS

We offer free standard shipping on all orders Australian over $300 AUD.


Australia-Wide Standard Shipping $10.00 AUD.
Courier: Australia Post
Delivery Time: 4-10 business days*

 

Australia-Wide Express Shipping $15.00 AUD.
Courier: Australia Post
Delivery Time: 1-4 business days*

 

International Shipping $35.00 AUD.
Courier: Fed-Ex
Delivery Time: 4-10 business days*

 

*Delivery times provided are an estimation only and can differ depending on your location. Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered.

** For International orders we cannot ship to PO boxes, parcel lockers or hotels.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipment notification. This will include a tracking number so that you can track your order via the carrier’s website.

If you are unable to find your tracking number, please contact our team at hello@drefbyd.com.au.

click & collect

Once your order is ready, you will receive an email from a team member at hello@drefbyd.com.au with further information about collection.

CUSTOMS, DUTIES & TAXES

dref_by_d ships on a DDU (Delivery Duty Unpaid) basis and does not cover any customs, duties or taxes applied to orders. These additional costs are not included in our product prices or shipping fees and are at the receiver’s expense. Please note, dref_by_d is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.

LIMITATIONS

Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:

Central African Republic – CF
Comoros
Cuba
Equatorial Guinea – GQ
Falklands
Guinea Bissau – GW
Iran – IR
Johnston Island
Kiribati
Korea, North (North Korea)
Mayotte Island
Myanmar – MM
Nauru
Niue
Saint Pierre Et Miquelon
Sao Tome & Principe
Sierra Leone – SL
Solomon Islands
Somalia – SO
St. Helena (S. Atlantic)
Sudan – SD
Syria – SY
Tajikistan
Tokelau Islands
Turkmenistan, Republic Of – TM
Tuvalu
Wake Islands

LIMITATIONS

Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:

Central African Republic – CF
Comoros
Cuba
Equatorial Guinea – GQ
Falklands
Guinea Bissau – GW
Iran – IR
Johnston Island
Kiribati
Korea, North (North Korea)
Mayotte Island
Myanmar – MM
Nauru
Niue
Saint Pierre Et Miquelon
Sao Tome & Principe
Sierra Leone – SL
Solomon Islands
Somalia – SO
St. Helena (S. Atlantic)
Sudan – SD
Syria – SY
Tajikistan
Tokelau Islands
Turkmenistan, Republic Of – TM
Tuvalu
Wake Islands